Security & Reliability
Security Is Paramount
SimplyBook puts security first. All data security is two-fold, first it is secured so that unauthorised personnel cannot access any delicate data in storage or transit, and second to minimize the possibilities of data loss. All passwords are securely stored and all system communication are encrypted.
As for data backup, SimplyBook does daily backups between disks as well as server centrals. We also have further security options as custom features, such as SSL encryption on client communication with the system (SSL encryption on administration communication with the system comes as default) and the HIPAA custom feature, you get top notch security features approved for use by the US Medical Authorities.
You can count on us. For the past 5 years our uptime has been over 99.98% and we aim to keep it there and better. Uptime reliability is as important to our business as it is to yours so we will not let you down.
Delete History and T&C
If you want to delete sensitive old information you can use our Delete History custom feature where you clear old bookings from the system. Basically, you define when the bookings should be deleted (e.g. 1 week or 1 month after the appointment) and then the custom feature automatically deletes it according to those settings.
If you want to make sure that all your clients accept your terms and conditions before making a booking then you can enable our Terms & Condition custom feature which takes care of that for you.
Add SSL to all client communications to protect sensitive data.
For full HIPAA compliance - We follow strict security measures and perform an annual HIPAA risk assessment to maintain our HIPAA compliance. HIPAA compliance means that we restrict access to any PHI to a specific team within the company, implement double authentication with verification code, send all communication through SSL and have an automatic logout of the system after a given idle time. You can concentrate on making sure that security on your side is up to standards.